AMC NetContent/Chicago
Intranet Governance and Management
Tuesday, September 16, 2003

Chicagoland Chamber of Commerce
One IBM Plaza, 330 N. Wabash Avenue, Suite 2800, board room
6:00 to 8:30 p.m.

Intranets are an efficient, effective channel for an organization to provide information and tools to its employees, as well as for employees to share their knowledge and expertise, interact with one another and collaborate in new ways. That is the dream; the reality, however, is that often intranets languish, underused. How do local companies keep the content in their intranets valuable, relevant, consistent and accurate? We'll find out from a panel of speakers from top Chicago companies, as well as the presentation of a white paper reporting on this topic developed by Hilary Marsh, president of Content Company.

About our speakers

Mark Gallagher
Head, Intranet Support, Corporate Communications, Bank One

Mark manages the corporate intranet for Bank One, the fifth-largest bank in the United States. He was the internal champion who developed the original vision and business case for the corporate intranet at the bank. Mark won approval for funding and managed the growth of the intranet from a few hundred users in 1996 to a production intranet today with over 60,000 employee users. The intranet home page at Bank One gets 200,000 hits per day.

Mark manages a team in corporate communications that supports the bank's intranet. The team works on many small and big projects that add functionality, better content and improved usability. The most successful project is a very advanced employee phone directory that is an essential part of the information infrastructure of the Bank. Mark was recruited out of Bank's bond department by the Chief Technology Officer of corporate banking to manage the Bank's intranet and work with business units to transition banking products to the web.

Hilary Marsh
President, Content Company

Hilary Marsh is president of Content Company, a content management and content strategy consulting firm with corporate, association and nonprofit clients including Household International, the Federal Reserve Bank of Chicago, University of Chicago, the American Hospital Association and the Donors Forum. Prior to forming Content Company, Ms. Marsh led the Chicago content strategy practice of Sapient, an e-business consulting firm. She has taught classes in Web content and information architecture for the University of Chicago and given numerous presentations about content strategy and writing for the Web. Before focusing on content consulting, Ms. Marsh wrote and edited for websites, magazines, catalogs and businesses. She is the founder of NetContent/Chicago.

Download Hilary's presentation (MS PowerPoint; if you do not have PowerPoint, download the free viewer from Microsoft.)

Meeting sponsor: RedDot Solutions, an enterprise content management system.

About NetContent/Chicago

NetContent/Chicago offers information, hot topics and current events for the online content industry. Our network enables content professionals to meet online and network in person during monthly events held in downtown Chicago. Our events attract a diverse audience of content management professionals, communicators, internet and intranet managers from large corporations, small business, nonprofits and government.  

NetContent/Chicago is a Special Interest Group of the Association for Multimedia Communications, <http://www.amcomm.org>, an organization of people who make New Media happen. For more information about this meeting, please contact Hilary Marsh <hilary@contentcompany.biz>.

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